Software Support Specialist
6 days ago
We are seeking a dedicated and technically proficient Customer Service Representative to join our team. In this role, you will be responsible for addressing customer inquiries and resolving issues related to our software products.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues reported by customers.
- Provide clear, step-by-step instructions to customers to resolve software-related issues.
- Escalate complex technical problems to the appropriate internal teams and follow up to ensure resolution.
- Document customer interactions and technical issues in our support ticketing system.
- Assist customers with onboarding and training on our software products.
- Collaborate with the product development team to communicate customer feedback and potential improvements.
- Maintain up-to-date knowledge of our software products and services.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Strong technical aptitude and the ability to quickly learn and understand software products.
- Experience in a customer service role, preferably in a B2B SaaS or Fintech environment.
- Excellent verbal and written communication skills.
- Exceptional problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in using customer support software and tools.
Why Work with Us:
- Competitive salary and benefits package.
- $60,000 - $66,000 base, plus annual performance bonus.
- 401K with up to 4% matching.
- Three weeks paid vacation.
- Paid company holidays.
- Work from home 24 days per year.
- Collaborative and fun company culture.
- Beautiful new headquarters with an ocean view in Huntington Beach.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
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