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IT Support Specialist

2 months ago


Laguna Beach, California, United States Universal Business Solutions Full time
IT Support Specialist Job Description

We are seeking a skilled IT Support Specialist to join our team at Universal Business Solutions. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, focusing on laptop repairs, hardware troubleshooting, and network support.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, or remote support
  • Troubleshoot and resolve technical IT issues, including hardware and software problems
  • Configure laptop devices as required, including networking and wireless setup
  • Support clients with cell phone configuration and troubleshooting
  • Accurately track customer issues and their resolutions

Requirements:

  • 2+ years of experience working on repairing or break/fix work for computer hardware, including laptops
  • A+ certification preferred

Hardware and Software Used:

  • Laptop
  • Dell Latitude 7410, 7310, 5410
  • Konica Printer
  • Epson 3500
  • McAfee
  • Crowdstrike
  • Verse
  • MaaS360

Why Join Our Team:

As an IT Support Specialist at Universal Business Solutions, you will have the opportunity to work with a variety of clients, providing technical support and assistance to help them resolve their IT issues. You will be part of a dynamic team that values technical expertise and customer satisfaction.