Activity Guest Service Team Member

5 days ago


Big Sky, Montana, United States Big Sky Resort Full time
About Big Sky Resort

Big Sky Resort is a premier winter sports destination in Montana, offering an unparalleled skiing and snowboarding experience. Our team of professionals works together to provide exceptional guest service and create unforgettable memories for our visitors.

About the Role

The Activity Guest Services Specialist is a key member of our team, responsible for delivering outstanding customer service and support to our guests. This role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities
  • Assist guests with their activities and lift ticket purchases, ensuring a seamless and enjoyable experience.
  • Maintain knowledge of all lift access products and services offered by Big Sky Resort, including season passes and daily tickets.
  • Meet sales targets while maintaining accurate records and processing transactions efficiently.
  • Provide exceptional guest service, responding promptly to queries and resolving issues effectively.
  • Stay up-to-date on mountain conditions, weather forecasts, and events to ensure informed interactions with guests.
Requirements
  • Previous customer service or ski resort experience is highly valued.
  • Skiing or snowboarding proficiency is desired, but willingness to learn is essential.
Benefits
  • Free All-Mountain Ski Pass for full-time seasonal employees.
  • Discounted ski rentals and lessons for friends and family.
  • 25%-50% off food and beverages at Boyne-owned outlets.
  • Eligibility for affordable housing options.
  • Lodging discounts for friends and family.
  • Access to wellness programs and employee events.

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