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Ski Team Operations Manager

1 month ago


Big Sky, Montana, United States SKi Butlers Full time
About SKi Butlers

Founded in 2004, SKi Butlers revolutionized ski vacations by providing equipment rental delivery services. With a passion for the mountains, they create an extraordinary team culture centered around collaboration, accountability, and fun.

Job Overview

We are seeking a highly skilled Team Leader to oversee day-to-day operations while ensuring exceptional customer service standards. This seasonal role involves managing shift dynamics, dispatching ski technicians, and maintaining a positive team environment.

Key Responsibilities
  • Manage shop operations, including opening and closing procedures
  • Pre-shift meetings with team members to discuss expectations and responsibilities
  • Plan delivery routes, support calls, and pickups for the current and upcoming shift
  • Respond to customer inquiries in a timely manner
  • Dispatch ski technicians on reactive support calls
  • Ensure brand standards are met daily, including uniforms, vans, equipment, and shop cleanliness
Secondary Responsibilities
  • Sizing guests in proper equipment for orders as they come into our system
  • Scheduling work assignments for the following shift
  • Providing real-time feedback and coaching to ensure Key Customer Requirements are met
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds
Requirements

Candidates should possess leadership qualities and a passion for the hospitality environment. Previous hospitality experience is preferred but not required.

Perks and Benefits
  • Free Big Sky Black Pass
  • Free Alterra Mountain Company Employee pass
  • Ability to ski every day
  • Access to 645+ industry-discounted brands through Expertvoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for all staff members over 18 years old
  • Location-specific, customer-service-based bonuses (4 total in-season)
Compensation

The estimated salary for this position is $21/hour base wage, plus tips. Additionally, employees can take advantage of various perks and benefits offered by SKi Butlers.