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Ski Team Operations Manager
1 month ago
Founded in 2004, SKi Butlers revolutionized ski vacations by providing equipment rental delivery services. With a passion for the mountains, they create an extraordinary team culture centered around collaboration, accountability, and fun.
Job OverviewWe are seeking a highly skilled Team Leader to oversee day-to-day operations while ensuring exceptional customer service standards. This seasonal role involves managing shift dynamics, dispatching ski technicians, and maintaining a positive team environment.
Key Responsibilities- Manage shop operations, including opening and closing procedures
- Pre-shift meetings with team members to discuss expectations and responsibilities
- Plan delivery routes, support calls, and pickups for the current and upcoming shift
- Respond to customer inquiries in a timely manner
- Dispatch ski technicians on reactive support calls
- Ensure brand standards are met daily, including uniforms, vans, equipment, and shop cleanliness
- Sizing guests in proper equipment for orders as they come into our system
- Scheduling work assignments for the following shift
- Providing real-time feedback and coaching to ensure Key Customer Requirements are met
- Assisting labor management during slow periods
- Taking reservations and issuing refunds
Candidates should possess leadership qualities and a passion for the hospitality environment. Previous hospitality experience is preferred but not required.
Perks and Benefits- Free Big Sky Black Pass
- Free Alterra Mountain Company Employee pass
- Ability to ski every day
- Access to 645+ industry-discounted brands through Expertvoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Location-specific, customer-service-based bonuses (4 total in-season)
The estimated salary for this position is $21/hour base wage, plus tips. Additionally, employees can take advantage of various perks and benefits offered by SKi Butlers.