Desktop Support Specialist

1 month ago


Plainsboro, New Jersey, United States Smart IMS Full time
Job Title: Desktop Support Engineer

Smart IMS is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical assistance and support to our clients across the world.

Key Responsibilities:
  • Provide user support and technical assistance for workstations and laptops running Microsoft Windows 10/11 operating systems and MAC OS platforms remotely and desk-side.
  • Installation of client software, creating profiles for users, and managing user accounts in Active Directory and on the Exchange server.
  • Desktop Support/troubleshooting up to client level, including hardware, software, and networking problems.
  • Install, configure, and maintain regular updates of antivirus/EDR and troubleshoot various PC hardware components.
  • Creating and building a helpdesk knowledge base and performing IT orientations.
  • Assume responsibility for ensuring that computers and printers are ready for use.
Requirements:
  • A bachelor's degree in computer science, information systems, engineering, or a related field with a minimum of 3 years of experience.
  • Excellent communication skills and ability to work with remote teams and customers directly.
  • Ability to travel to customer locations in the US as needed.

At Smart IMS, we value our employees and offer a competitive compensation package. If you are a motivated and skilled individual looking for a challenging role, please submit your application.



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