Technical Support Specialist
2 months ago
Company Overview:
Smart IMS is a leading provider of IT solutions and services, dedicated to delivering sustainable competitive advantages for clients globally. Founded by experts in business and technology, we specialize in managing large-scale IT projects for Fortune 500 companies. Our core offerings include IoT, Cloud and Digital Services, Enterprise Application Management & Development, Smart Advisory & Assessment Services, 24/7 Technical Support Services, and SD WAN Services.
Role: This is an on-site position.
Key Responsibilities:
- Deliver technical support and assistance for workstations and laptops operating on Microsoft Windows 10/11 and MAC OS, both remotely and on-site.
- Install essential client software, including Microsoft Office, Java, and various compilers.
- Customize desktop settings by creating user profiles.
- Manage user accounts by creating, modifying, and deleting entries in Active Directory and on the Exchange server.
- Troubleshoot desktop issues, including hardware, software, and networking challenges.
- Install, configure, and ensure regular updates of Antivirus/EDR software.
- Set up, configure, and resolve issues with various PC hardware components.
- Develop and maintain a Helpdesk knowledge base.
- Conduct IT orientations and possess strong knowledge of Auto pilot tools.
- Ensure readiness of computers and printers for user access.
- A bachelor's degree in computer science, information systems, engineering, or a related field, along with a minimum of 3 years of relevant experience, is preferred.
- Excellent communication skills are essential.
- Ability to collaborate with remote teams and interact directly with customers, with a willingness to travel as required.
Proficient in providing user support and technical assistance for workstations and laptops running Microsoft Windows 10/11 and MAC OS, both remotely and desk-side.
Additional Information:Your information will be kept confidential in accordance with EEO guidelines.
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