Technical Support Specialist

2 months ago


Plainsboro, New Jersey, United States Smart Ims Full time
Job Overview

Company Overview:
Smart IMS is a leading provider of IT solutions and services, dedicated to delivering sustainable competitive advantages for clients globally. Founded by experts in business and technology, we specialize in managing large-scale IT projects for Fortune 500 companies. Our core offerings include IoT, Cloud and Digital Services, Enterprise Application Management & Development, Smart Advisory & Assessment Services, 24/7 Technical Support Services, and SD WAN Services.

Position Summary:

Role: This is an on-site position.

Key Responsibilities:

  • Deliver technical support and assistance for workstations and laptops operating on Microsoft Windows 10/11 and MAC OS, both remotely and on-site.
  • Install essential client software, including Microsoft Office, Java, and various compilers.
  • Customize desktop settings by creating user profiles.
  • Manage user accounts by creating, modifying, and deleting entries in Active Directory and on the Exchange server.
  • Troubleshoot desktop issues, including hardware, software, and networking challenges.
  • Install, configure, and ensure regular updates of Antivirus/EDR software.
  • Set up, configure, and resolve issues with various PC hardware components.
  • Develop and maintain a Helpdesk knowledge base.
  • Conduct IT orientations and possess strong knowledge of Auto pilot tools.
  • Ensure readiness of computers and printers for user access.
  • A bachelor's degree in computer science, information systems, engineering, or a related field, along with a minimum of 3 years of relevant experience, is preferred.
  • Excellent communication skills are essential.
  • Ability to collaborate with remote teams and interact directly with customers, with a willingness to travel as required.
Qualifications:

Proficient in providing user support and technical assistance for workstations and laptops running Microsoft Windows 10/11 and MAC OS, both remotely and desk-side.

Additional Information:

Your information will be kept confidential in accordance with EEO guidelines.



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