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Sales Associate Representative
2 months ago
As a Sales Associate at Navy Exchange, you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:- Customer Service: Proactively engage and make a connection with customers, asking questions and listening to their needs, directing them to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
- Provide Premier Customer Service: Cooperate and build positive, inclusive, and respectful relationships, taking accountability for your own actions and outcomes.
- Organization: Maintain store appearance.
- Sales: Cross-selling products and knowing the layout of the store, making suggestions to customers on latest trends and current promotions based on their individual needs, upselling products, learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge and specs.
- Inventory: Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
- Dependability: Adherence to assigned work schedule, accurate and complete follow-through on work assignments.
- Product Knowledge: Basic knowledge of products and merchandise.
- Experience: Retail experience preferred but not required.
- Communication Skills: Strong interpersonal and communication skills, ability to read, write, and interpret instructional documents, ability to effectively communicate with customers, peers, and management, ability to communicate on the telephone with proper etiquette.
- Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division.
- Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business, ability to work as part of a team and take initiative independent of direct supervision.
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
