Customer Service Representative Position
5 days ago
AutoNation is one of the largest automotive retailers in the United States, offering innovative products and services to empower customers.
Job DescriptionThe service appointment coordinator receives incoming service calls, establishes customer relationships, and schedules appointments for the Service Department.
Responsibilities:- Ask qualifying questions to uncover customer needs and direct calls appropriately
- E nsure service consultants receive messages promptly
- M ake service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
- P rovide reporting to dealership management
- C ollect retail charges from the customer in cash, check or authorized charge account
- P rovide customers with proper change and/or receipt
- P roperly process and document charge purchases according to policies established by the Controller
- C lose all internal repair orders promptly and route to Billing Clerk for processing
- F ile accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
To be successful in this role, you will need:
- A high school diploma or equivalent
- One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
- 6-12 months previous work experience (preferred)
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
- Previous industry experience (preferred)
We offer competitive compensation and 401k matching, health insurance plans, maternity benefits, and exciting perks including:
- Competitive salary: $45,000 - $60,000 per year, based on location and experience
- Discounts on medications through our RX Pet program
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Opportunity to join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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