Bilingual Customer Service Representative
3 weeks ago
In this role as Bilingual Customer Service Representative, you'll be an integral part of our team, providing exceptional support to our clients and contributing to our mission of delivering outstanding results.
Key Responsibilities:
- Assist customers and internal teams with technical troubleshooting and issue resolution.
- Collaborate with cross-functional departments to resolve complex technical issues and implement solutions.
- Stay up-to-date with industry developments and advancements in cable TV, broadband, and Android technologies.
- Contribute to process improvements and quality initiatives to enhance service delivery.
Requirements:
- 3-5 years of experience in technical support or customer-facing roles within the cable TV, broadband, or Android sectors.
- Strong analytical and problem-solving skills, with ability to work under pressure and meet deadlines.
- Spanish fluency required due to Latin American client base.
Estimated Salary: $80,000 - $90,000 per annum, based on location and experience.
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