Customer Service Associate
5 days ago
A Day in the Life
As a Service Appointment Coordinator, you will be responsible for receiving incoming service calls, establishing relationships with customers, and scheduling appointments for the Service Department. You will work closely with service consultants to ensure that customers receive prompt and efficient service. Your strong communication skills and attention to detail will be essential in ensuring customer satisfaction.
Your Key Responsibilities Will Include:
- Receiving and directing incoming service calls
- Scheduling appointments for the Service Department
- Providing reporting to dealership management
- Collecting retail charges from customers
- Processing and documenting charge purchases
- Closing internal repair orders and routing to Billing Clerk
- Filing accounting copies of repair orders and parts tickets
Requirements for Success:
- High School Diploma or Equivalent
- One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
- 6-12 months previous work experience (preferred)
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
- Previous industry experience (preferred)
What We Offer:
We offer a competitive salary of $50,000 - $70,000 per year, depending on experience. You will also enjoy a range of benefits, including health, dental, and vision insurance, as well as maternity benefits. In addition, you will have access to exclusive discounts and programs through our RX Pet program, Associate purchase and discount programs, and YouDecide website.
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