Customer Service Manager

2 days ago


Centennial, United States Lincoln Group Full time

The Lincoln Group has partnered with a client in a confidential industry in search of a Customer Service Manager to join their team on a direct-hire basis The Customer Service Manager will oversee customer support for their consumer IoT SaaS solutions. This position will be responsible for managing their outsourced call center, ensuring top-tier support, and driving continuous improvement in service processes. Looking for candidates who want to join an incredible team and idea-driven culture


Type of Hire: Direct hire

Software: SharePoint, Full Ticketing System experience

Location: Centennial, CO

Compensation: Up to $100K


PRINCIPAL DUTIES:

  • Monitor interactions, identify improvements, and implement strategies to enhance satisfaction.
  • Oversee performance, ensuring adherence to SLAs and KPIs.
  • Maintain partnerships with third-party vendors, ensuring compliance with contracts and quality standards.
  • Streamline operations to enhance efficiency and reduce costs while maintaining service quality.
  • Ensure regulatory compliance, conduct audits, and uphold service standards.
  • Analyze metrics, identify trends, and provide actionable insights.
  • Handle escalated customer complaints and ensure timely resolutions.
  • Lead and manage outsourced partnerships through feedback, training, and evaluations.
  • Implement surveys and feedback mechanisms to guide service and product improvements.


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES:

  • 5+ years in customer service management, ideally in technology or SaaS.
  • Bachelor’s degree in Business, Marketing, or related field.
  • Skilled in team development and motivation.
  • Effective at engaging with customers, teams, and partners.
  • Experience managing outsourced operations preferred.
  • Proven ability to enhance efficiency and operations.
  • Proficient in data analysis and reporting tools.
  • Familiarity with IoT and SaaS is a plus.
  • Thrives in dynamic, fast-paced settings.
  • Experience working with chatbots is a plus.


For IMMEDIATE CONSIDERATION, please apply immediately with your resume and availability to interview. They are scheduling interviews immediately and are ready to make an offer immediately.


About Lincoln Group: We are a woman-owned executive search and professional solutions firm specializing in a tailor-made approach to service. We are experienced leaders in the industry with expertise in filling a wide variety of executive, professional, and skilled business positions on a permanent, contract, interim, or contract-to-hire basis. We serve companies looking for a holistic talent solution.


  • Customer Service

    22 hours ago


    Centennial, United States SNI Companies Full time

    Job DetailsStaffing Now, a division of SNI Companies , has an immediate opening for a highly motivated Customer Service / Order Fulfillment professional. This is a position working 100% onsite for a medical equipment company. The position responsibilities include: Enter customer purchase orders into ERP system (faxed, emailed, EDI, trade show) Answer...


  • Centennial, Colorado, United States VORTEX INDUSTRIES, LLC. Full time

    About UsVORTEX INDUSTRIES, LLC. is a leading commercial and industrial door installation & repair company known for exceptional customer service. We are seeking a dedicated individual to join our team as a Customer Service Representative.Job DescriptionWe are looking for a highly skilled professional to provide exceptional customer service, resolve...


  • Centennial, United States Vortex Industries LLC Full time

    Job Type Full-timeDescriptionVortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers,...


  • Centennial, United States Vortex Industries LLC Full time

    Job Type Full-timeDescriptionVortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers,...


  • Centennial, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...


  • Centennial, United States Job Store Staffing Full time

    Job DescriptionJob Store Staffing is recruiting for an eager Customer Service Representative for a small family-owned company in the Centennial, Colorado area. The position will be a temporary-to-hire opportunity for the right candidate and will be an office-based position. The Customer Service Representative is an office-based position and we are seeking...


  • Centennial, United States AutoNation Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...


  • Centennial, Colorado, United States Mach5 Business Mgmt Consulting LLC Full time

    Job OverviewThe Sales Associate Assistant Manager will be responsible for providing exceptional customer service and sales support to our customers. This role will work closely with the store management team to achieve sales goals and promote a positive shopping experience.Key Responsibilities:Provide outstanding customer service and respond to customer...

  • Customer Service

    1 day ago


    Centennial, United States LN Curtis & Sons Full time

    Job Type Full-timeDescriptionAs a law enforcement Customer Service (Account) Specialist, you will work in a dual role consisting of:1) Working directly with law enforcement personnel - outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to...


  • Centennial, United States Ingka External Full time

    Job ID: 273644 Date posted: 13/01/2025 Apply now! JOB TYPE - Regular, Full-time, Hourly Team Leader; In Location, Onsite; Retail, People and Business Management, Home Furnishing; Key Holder, Team Coordinator; Retail, Customer Services, Customer Operations: Cash Lane, Front Line, Returns, Children Play AreaHOURS - From 38 to 40 hours per week (HL4)SHIFTS -...


  • Centennial, United States StaffMyAgency LLC Full time

    Looking for a job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office as a Customer Service Representative. Insurance experience not required, as we will train the right person with the right skill set. The role is comprised of customer service related tasks, and also focusing on contacting non-State...


  • Centennial, Colorado, United States Groove Auto Full time

    Key ResponsibilitiesThe ideal candidate for this Receptionist position will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. You will be responsible for:Welcoming customers and directing them to the appropriate departmentAnswering phone calls and responding to inquiries in...


  • Centennial, Colorado, United States Savatree Full time

    About SavATreeSavATree is a forward-thinking company in the tree care industry, committed to innovation and excellence in our services.Job OverviewThis role supports our Arborist Assistants in their sales efforts, focusing on generating leads, creating proposals, and scheduling appointments. The successful candidate will also be responsible for providing...


  • Centennial, United States Disability Solutions Full time

    Position:Senior Credit Manager, Financial ServicesJob Description:The Senior Credit Manager, Financial Services reports to the Director, Financial Services, and leads the credit and collections team that supports one of the largest business units of Arrow Electronics North America (US & Canada). The team manages accounts receivables, extending credit and...


  • Centennial, Colorado, United States Mach5 Business Mgmt Consulting LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Associate Assistant Manager to join our retail team. As a key member of our sales floor team, you will provide exceptional customer service, drive sales, and maintain a high level of product knowledge.Responsibilities:Develop and implement sales strategies to meet or exceed sales...


  • CENTENNIAL, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. **In the Role** · Deliver results related to...


  • Centennial, Colorado, United States Rasmussen Mechanical Services Full time

    Rasmussen Mechanical Services is a leading provider of mechanical services, and we are seeking an experienced Industrial Sales/Project Manager to join our team. As an Industrial Sales/Project Manager, you will be responsible for driving business growth, delivering projects on time and within budget, and providing exceptional customer service.Project...


  • Centennial, United States Brookfield Properties Full time

    Location Centennial - 6465 S. Greenwood Plaza Blvd, Suite 700 Business At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are...


  • Centennial, Colorado, United States American Power Systems, LLC Full time

    We are seeking a highly skilled Service Manager to lead our team of Service Technicians and drive business growth at American Power Systems, LLC.Company OverviewAmerican Power Systems' in-house service department offers a wide range of DC power services. Our commitment to superior service has earned us a loyal customer base who rely on us for complete DC...

  • Sales Manager

    2 days ago


    Centennial, United States More than Vacuums Full time

    Job DescriptionJob DescriptionPOSITION AVAILABLE IMMEDIATELY.We are currently seeking to hire a Sales Manager to join our team! You will be responsible for overseeing and managing a retail location that handles the sales and service check in of customer goods including Vacuums, Sewing Machines and Small Appliances.Responsibilities:Oversee and coordinate the...