Customer Service Liaison
2 weeks ago
As a key member of our team, you will be the voice of Jude Connally, delivering exceptional customer service to our e-commerce customers and specialty retail partners. Your role is crucial in maintaining our reputation for delivering best-in-class customer service.
Key Responsibilities:
- Provide personalized assistance to customers via phone, email, and CRM tool.
- Process reorders with efficiency and attention to detail, ensuring seamless product restocking for our specialty partners.
- Deliver personalized service by assisting customers with product selection, sizing, and styling advice.
- Proactively reach out to boutique partners to manage reorder cycles, product availability, and ensure their needs are consistently met.
- Resolve customer issues such as order discrepancies, returns, exchanges, and damaged items with grace.
- Serve as a passionate Brand Ambassador, communicating our brand story, philosophy, and product highlights to both customers and boutique partners.
Requirements:
- Minimum 1 year's experience in customer service, preferably in fashion.
- Sales-oriented person with excellent written and verbal communication skills.
- Quick learner with the ability to absorb extensive information regarding our product offering.
- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.
- Highly energetic and a positive attitude.
Benefits:
- Comprehensive health benefits package.
- 401(k) with company match.
- Employee discounts on Jude Connally merchandise.
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