Customer Service Liaison

2 weeks ago


Kenilworth, New Jersey, United States Jude Connally Clothing Full time
Customer Service Representative

As a key member of our team, you will be the voice of Jude Connally, delivering exceptional customer service to our e-commerce customers and specialty retail partners. Your role is crucial in maintaining our reputation for delivering best-in-class customer service.

Key Responsibilities:

  • Provide personalized assistance to customers via phone, email, and CRM tool.
  • Process reorders with efficiency and attention to detail, ensuring seamless product restocking for our specialty partners.
  • Deliver personalized service by assisting customers with product selection, sizing, and styling advice.
  • Proactively reach out to boutique partners to manage reorder cycles, product availability, and ensure their needs are consistently met.
  • Resolve customer issues such as order discrepancies, returns, exchanges, and damaged items with grace.
  • Serve as a passionate Brand Ambassador, communicating our brand story, philosophy, and product highlights to both customers and boutique partners.

Requirements:

  • Minimum 1 year's experience in customer service, preferably in fashion.
  • Sales-oriented person with excellent written and verbal communication skills.
  • Quick learner with the ability to absorb extensive information regarding our product offering.
  • Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.
  • Highly energetic and a positive attitude.

Benefits:

  • Comprehensive health benefits package.
  • 401(k) with company match.
  • Employee discounts on Jude Connally merchandise.


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