Customer Service Lead

3 weeks ago


Hardeeville, South Carolina, United States Circle K Full time
Customer Service Lead Role at Circle K

As a Customer Service Lead at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also provide training assistance to new Customer Service Representatives and perform shift supervision.

Key Responsibilities:
  • Provide prompt and courteous customer service to meet customer needs
  • Resolve customer issues and concerns in a fair and timely manner
  • Provide training assistance to new Customer Service Representatives
  • Perform shift supervision and ensure a smooth operation of the store
  • Complete all store merchandise build-to's and receive and verify vendor deliveries
  • Complete a grocery order and delivery as needed
Requirements:
  • Excellent customer service skills and a strong ability to resolve conflicts
  • Ability to work effectively in a team environment and provide training assistance to new team members
  • Strong communication and interpersonal skills
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings
  • High school diploma or equivalent required


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