Customer Support Specialist

3 weeks ago


Reston, Virginia, United States E-volve Technology Systems, Inc. Full time

bJobDescription/bbrbrAtE-volveTechnologySystems,Inc.,weareseekingahighlyskilledbCustomerSupportAnalyst/btojoinourteaminsupportofafederalhelpdeskoperationsenvironment.Theidealcandidatewillhaveastrongbackgroundinprovidingexpert-levelsupport,analysis,research,andadvicetocustomers.Therolerequirescollaborationwithgovernmentandcontractorpersonnelinacross-functionalsetting,ensuringsmoothtransactionprocessingandresolvingcomplexissuesefficiently.brbrbResponsibilities:/bbrulliDelivertimelyon-sitesupporttocustomers/liliProvideend-usersupportandliaisewithmanagementonsystem-relatedmatters/liliEnsuresmoothtransactionprocessing/liliDevelopandtroubleshootsqlqueries/liliDemonstrateexpertiseinfederalacquisitionprocesses/liliCollaboratecloselywiththeprogrammanagementofficeteamtofacilitateend-of-fiscal-yearactivities/liliAssistthegovernmentcustomerinmonthlyaccountreconciliation/liliContributetothedevelopmentandupdatesofStandardOperatingProcedures(SOPs)andprogramdocumentationasnecessary/liliProvideexpert-levelsupportinbrownbagsessionsforfinancialsystemusers/liliCollaboratewithstakeholderstoidentify,analyze,andresolvecomplexissuesefficiently/liliMonitorandmaintainsystemperformance,identifyingareasforimprovementandimplementingsolutions/liliConductthoroughrootcauseanalysisforrecurringissuestopreventfutureoccurrences/liliDocumentallsupportactivities,includingresolutions,forfuturereferenceandknowledgesharing/liliCoordinatewithexternalvendorsandcontractorstoaddresstechnicalissuesandimplementupgrades/liliActasaliaisonbetweentechnicalteamsandend-userstoensureeffectivecommunicationandproblemresolution/li/ulbrbRequirements:/bbrulliU.S.citizenship/liliCurrentTS/SCIsecurityclearance/liliCurrentCIPolygraphoreligibilitytoobtainCIPolygraph/liliProficiencyinprovidingTier2-3ServiceDesksupport/liliAbilitytothriveinafast-pacedenvironment/liliExceptionalcustomerserviceskillswiththeabilitytomultitask/liliExcellentcommunicationabilities/liliCapabilitytospearheadtestinginitiativesforreleaseswhenrequired/li/ulbrbPreferredExperience:/bbrulliPriorexperienceasaBudgetAnalystsupportingfederalsystemspreferred/liliFamiliaritywithPeopleSoftFinancialsorotherGovernmentFinancialAccountingSystems/liliKnowledgeofDefenseTraveltransactionprocessesisaplus/li/ulbrbCompensation:/bbrTheprojectedcompensationrangeforthispositionis$85,000-$114,000(annualizedUSD).TheestimatedisplayedrepresentsthetypicalsalaryrangeforthispositionandisjustonecomponentofE-volve'stotalcompensationpackageforemployees.



  • Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled Medical Support Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesCollect and process patient specimens, including blood and stool samples, for...


  • Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled Medical Office Specialist to join our team. As a Medical Office Specialist, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesTriage patients and provide clinical support as neededPrepare and maintain...


  • Reston, Virginia, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Diagnose and resolve complex technical issues related to our online servicesCommunicate...


  • Reston, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Customer Service Support SpecialistJoin General Dynamics Information Technology (GDIT) as a Customer Service Support Specialist and play a crucial role in delivering exceptional technical support to our clients. As a key member of our team, you will be responsible for providing top-notch support for Windows and Linux systems, ensuring seamless...


  • Reston, Virginia, United States Insight Global Full time

    Job Summary:This Customer Support Specialist III will be responsible for providing courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc.Key Responsibilities:Manage customer accounts including SMI...


  • Reston, Virginia, United States Insight Global Full time

    Job Summary:This Customer Support Specialist III will be responsible for providing exceptional customer service in response to incoming phone calls for spare parts quotes, order placement, repair, and warranty service. They will manage customer accounts, including SMI programs, and advise customers on deliveries and investigate shipping issues. The ideal...


  • Reston, Virginia, United States Ultimate Staffing Full time

    Job Summary:As a Logistics Customer Support Specialist at Ultimate Staffing, you will play a vital role in ensuring seamless logistics operations. You will assist Customer Experience Representatives in managing their daily activities and operations, maintaining and developing quality relationships with existing customers and warehouses. Your responsibilities...

  • IT Support Specialist

    4 weeks ago


    Reston, Virginia, United States Branch Technologies Full time

    Job Title: Information Technology Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at Branch Technologies. As a key member of our support department, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answer phone calls and emails from clients,...


  • Reston, Virginia, United States Vanguard Logistics Services Full time

    Job SummaryThe Customer Support Specialist at Vanguard Logistics Services collaborates with Inside and Outside Sales Executives to ensure proactive and efficient sales and customer support activities, focusing on customer satisfaction. This role involves completing customer quotation requests, coordinating tariff maintenance, and entering necessary data into...

  • IT Support Specialist

    4 weeks ago


    Reston, Virginia, United States Godshall Recruiting Full time

    Job Title: Service Desk SpecialistSalary: $65,000About the Role:We are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Provide technical support for hardware, software, and peripheral devices.Manage Active...

  • IT Support Specialist

    3 weeks ago


    Reston, Virginia, United States Fairfax County Sheriff's Office Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Fairfax County Government. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesProvide technical support and assistance to employees and customers via phone, email, and...


  • Reston, Virginia, United States The Intersect Group Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at The Intersect Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service, technical support, and troubleshooting skills to our clients.Key Responsibilities:Provide white glove...


  • Reston, Virginia, United States E-volve Technology Systems Full time

    Job Summary:We are seeking a highly skilled Customer Support Analyst to join our team at E-volve Technology Systems, Inc. As a key member of our support team, you will provide expert-level support to our customers, ensuring timely and effective resolution of technical issues. Key Responsibilities: Deliver on-site support to customers Provide end-user support...


  • Reston, Virginia, United States E-volve Technology Systems Full time

    Job Title: Customer Support AnalystWe are seeking a highly skilled Customer Support Analyst to join our team at E-volve Technology Systems, Inc. This role will involve providing top-notch support to our customers, analyzing complex issues, and collaborating with cross-functional teams to deliver exceptional results.Key Responsibilities:Deliver timely on-site...

  • IT Support Specialist

    3 weeks ago


    Reston, Virginia, United States Top Prospect Group Full time

    Top Prospect Group is seeking a skilled IT Support Specialist to join our team in Rhode Island.ContractHybrid-Rhode Island area supporting multiple locations$20-25/hrHealthcare environment so must be up to date on vaccinationsPC Hardware Repair/Deployment, Active Directory, Wire Management As an IT Support Specialist, you will be responsible for providing...


  • Reston, Virginia, United States Commonwealth of Virginia Full time

    Job Summary:The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.Duties and Responsibilities:Performing registration tasks and/or providing guidance to students on the registration...


  • Reston, Virginia, United States Henderson Scott UK Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Henderson Scott UK. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and professional manner.Key...


  • Reston, Virginia, United States Softworld, a Kelly Company Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Softworld, a Kelly Company. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and...


  • Reston, Virginia, United States Randstad Digital Americas Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Randstad Digital Americas. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide remote phone, email, and chat support for technical issues and customer...

  • IT Support Specialist

    3 weeks ago


    Reston, Virginia, United States Beacon Hill Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Beacon Hill. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving complex technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to...