Customer Support Specialist
3 weeks ago
bJobDescription/bbrbrAtE-volveTechnologySystems,Inc.,weareseekingahighlyskilledbCustomerSupportAnalyst/btojoinourteaminsupportofafederalhelpdeskoperationsenvironment.Theidealcandidatewillhaveastrongbackgroundinprovidingexpert-levelsupport,analysis,research,andadvicetocustomers.Therolerequirescollaborationwithgovernmentandcontractorpersonnelinacross-functionalsetting,ensuringsmoothtransactionprocessingandresolvingcomplexissuesefficiently.brbrbResponsibilities:/bbrulliDelivertimelyon-sitesupporttocustomers/liliProvideend-usersupportandliaisewithmanagementonsystem-relatedmatters/liliEnsuresmoothtransactionprocessing/liliDevelopandtroubleshootsqlqueries/liliDemonstrateexpertiseinfederalacquisitionprocesses/liliCollaboratecloselywiththeprogrammanagementofficeteamtofacilitateend-of-fiscal-yearactivities/liliAssistthegovernmentcustomerinmonthlyaccountreconciliation/liliContributetothedevelopmentandupdatesofStandardOperatingProcedures(SOPs)andprogramdocumentationasnecessary/liliProvideexpert-levelsupportinbrownbagsessionsforfinancialsystemusers/liliCollaboratewithstakeholderstoidentify,analyze,andresolvecomplexissuesefficiently/liliMonitorandmaintainsystemperformance,identifyingareasforimprovementandimplementingsolutions/liliConductthoroughrootcauseanalysisforrecurringissuestopreventfutureoccurrences/liliDocumentallsupportactivities,includingresolutions,forfuturereferenceandknowledgesharing/liliCoordinatewithexternalvendorsandcontractorstoaddresstechnicalissuesandimplementupgrades/liliActasaliaisonbetweentechnicalteamsandend-userstoensureeffectivecommunicationandproblemresolution/li/ulbrbRequirements:/bbrulliU.S.citizenship/liliCurrentTS/SCIsecurityclearance/liliCurrentCIPolygraphoreligibilitytoobtainCIPolygraph/liliProficiencyinprovidingTier2-3ServiceDesksupport/liliAbilitytothriveinafast-pacedenvironment/liliExceptionalcustomerserviceskillswiththeabilitytomultitask/liliExcellentcommunicationabilities/liliCapabilitytospearheadtestinginitiativesforreleaseswhenrequired/li/ulbrbPreferredExperience:/bbrulliPriorexperienceasaBudgetAnalystsupportingfederalsystemspreferred/liliFamiliaritywithPeopleSoftFinancialsorotherGovernmentFinancialAccountingSystems/liliKnowledgeofDefenseTraveltransactionprocessesisaplus/li/ulbrbCompensation:/bbrTheprojectedcompensationrangeforthispositionis$85,000-$114,000(annualizedUSD).TheestimatedisplayedrepresentsthetypicalsalaryrangeforthispositionandisjustonecomponentofE-volve'stotalcompensationpackageforemployees.
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Medical Support Specialist
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Reston, Virginia, United States General Dynamics Information Technology Full timeJob Title: Customer Service Support SpecialistJoin General Dynamics Information Technology (GDIT) as a Customer Service Support Specialist and play a crucial role in delivering exceptional technical support to our clients. As a key member of our team, you will be responsible for providing top-notch support for Windows and Linux systems, ensuring seamless...
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Customer Support Specialist III
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Customer Support Specialist III
4 weeks ago
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Customer Support Associate
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Customer Support Specialist
3 weeks ago
Reston, Virginia, United States E-volve Technology Systems Full timeJob Summary:We are seeking a highly skilled Customer Support Analyst to join our team at E-volve Technology Systems, Inc. As a key member of our support team, you will provide expert-level support to our customers, ensuring timely and effective resolution of technical issues. Key Responsibilities: Deliver on-site support to customers Provide end-user support...
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Customer Support Specialist
4 weeks ago
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3 weeks ago
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