Telecom Systems Engineer

2 weeks ago

Decatur, Illinois, United States Memorial Health University Medical Center Full time
Job Summary

We are seeking a highly skilled Telecom Systems Engineer to join our team at Memorial Health University Medical Center. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our telecommunications systems and networks.

Key Responsibilities
  • Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques.
  • Perform standard Avaya Communication Manager Administration and installation of Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits.
  • Responsible for backups and restores, test and develop of disaster recovery procedures and documentation.
  • Work with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems.
  • Ensure that integrity, availability and accessibility of the network infrastructure are maximized.
  • Ensure that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.
  • Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.
  • Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results.
  • Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.
  • Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.
  • Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.
  • Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.
Requirements
  • Bachelor's degree in computer-related field required. Three to four years of experience in Avaya Telecommunication may be considered in lieu of degree.
  • Three to five years experience in Avaya Telecommunication required.
  • Experience must include standard network protocols TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP, Avaya Call Center software and reporting tools, and experience in test and development of disaster recovery procedures and documentation.
  • Previous applied knowledge specific to Avaya hardware and software systems such as Avaya s8800, s8500, s8300 servers and software VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers, LAN/WAN networks, Microsoft Windows Server/Desktop OS and network protocols is required.
  • Previous applied knowledge of Cisco Enterprise Data networking hardware and software.
  • Demonstrated problem-solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations.
  • Must also be able to effectively manage competing priorities.
  • Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
  • Demonstrated dedication to a positive attitude and strong customer service support.
  • Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
  • Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism, and trustworthiness.

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