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Telecommunications Systems Engineer
1 month ago
As a Telecommunications Systems Engineer at Memorial Health University Medical Center, you will be responsible for designing, installing, and managing telecommunications systems and telecommunication circuits. You will work with our team to ensure the integrity, availability, and accessibility of our network infrastructure, and provide data communications support to our staff.
Key Responsibilities:
Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques.
Perform standard Avaya Communication Manager Administration and installation of, including but not limited to Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits.
Responsible for backups and restores, test and develop of disaster recovery procedures and documentation.
Works with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems.
Requirements:
Bachelor's degree in computer related field required. Three to four years of experience in Avaya Telecommunication may be considered in lieu of degree.
Three to five years experience in Avaya Telecommunication required. Experience must include standard network protocols TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP, Avaya Call Center software and reporting tools, and experience in test and development of disaster recovery procedures and documentation.
Previous applied knowledge specific to Avaya hardware and software systems such as Avaya s8800,s8500,s8300 servers and software VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers , LAN/WAN networks, , Microsoft Windows Server / Desktop OS and network protocols is required.
Previous applied knowledge of Cisco Enterprise Data networking hardware and software.
Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations.
Must also be able to effectively manage competing priorities.
Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
Demonstrated dedication to a positive attitude and strong customer service support.
Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness.
Working Conditions:
This job sits onsite at our Springfield Illinois location. The ideal candidate will be able to work in a fast-paced environment and be able to effectively manage competing priorities. The Memorial Health University Medical Center is an equal opportunity employer and welcomes applications from diverse candidates.
