Member Team Lead

4 weeks ago


Orlando, Florida, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will play a key role in ensuring exceptional member service and driving business results. Your primary responsibility will be to supervise and train a team of associates to deliver outstanding member experiences, while also overseeing the day-to-day operations of the store.

Key Responsibilities

• Assist management in supervising associates, assigning duties, and communicating goals and feedback.
• Train associates on processes and procedures, and provide guidance on member service approaches and techniques.
• Ensure compliance with company policies and procedures, and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts, and encourage membership renewals.
• Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
• Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise.
• Ensure club pick up orders are filled, and handle claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complete accounting records, files, transactions, and other required documentation by following accounting office procedures, and provide funds for proper register operation.
• Develop, communicate, and implement processes and practices to meet business needs, and demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
• Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, and providing advice, feedback, and support to ensure timelines and work quality are achieved.

Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include health benefits, financial benefits, paid time off benefits, and other benefits such as short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.
• Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.
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