Patient Experience Coordinator

6 days ago


Huntington, West Virginia, United States Marshall Health Network Full time

Marshall Health Network is seeking a skilled and enthusiastic Guest Services Representative to join our team. As a Guest Services Representative, you will play a vital role in ensuring that patients and visitors receive exceptional service.

About the Job

In this role, you will serve as the primary point of contact for patients and visitors, providing assistance with non-medical requests such as information, directions, hotel and dining recommendations, and more. You will also be responsible for monitoring waiting areas, ensuring they are clean and well-maintained, and communicating clearly and professionally with patients and visitors.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors.
  • Assist patients and visitors with non-medical requests.
  • Monitor waiting areas and ensure they are clean and well-maintained.
  • Communicate clearly and professionally with patients and visitors.
Requirements
  • Possess a valid driver's license.
  • Have a clean driving record.
  • Meet the insurance requirements of Marshall Health Network.
  • Basic first aid knowledge is preferred.
Physical Demands
  • Must be able to reach, stoop, bend, and crouch.
  • Must be able to adapt to rapidly changing environmental conditions.
  • Must possess the ability to hear and interpret two-way radio calls.
  • Must be in good physical condition.
  • Must be able to run.
  • Visual and hearing acuity are required.
  • Must meet the requirements of Marshall Health Network's insurance provider.
  • Must be able to stand and/or walk for prolonged periods of time.
Salary Range

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.



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