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Service Operations Lead

2 months ago

Round Rock, United States DELL USA L.P. (1001) Full time

IT Service Operations Specialist

Become a vital member of our innovative IT Technical Analysis team as an IT Service Operations Specialist. We are committed to delivering exceptional technical assistance and training to our clientele. In this position, you will address intricate technical challenges, collaborate effectively with various teams, and spearhead initiatives for process enhancement.

Key Responsibilities:

  • Efficiently resolve multiple technical issues
  • Engage in effective communication with internal departments
  • Explore and assess new technologies and methodologies
  • Lead initiatives aimed at boosting operational effectiveness

Qualifications:

  • 5 to 8 years of relevant technical experience
  • Strong analytical and problem-solving capabilities
  • Experience in managing large-scale conference discussions
  • Exceptional communication and customer service skills
  • Ability to adapt and prioritize tasks effectively

Preferred Qualifications:

  • Bachelor's degree in a related field
  • Familiarity with ITIL and a robust IT/Technical background