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Tri-State Area Sales Executive

2 weeks ago

Queens Village, New York, United States The New York Mets Full time
Job Description:

The Premium Experience Manager is responsible for driving the long-term growth and retention of premium membership account holders. This includes successfully securing renewal commitments and providing elite service to high-yield accounts to increase our premium membership base in the Tri-State Area.

Key Responsibilities:
  • Deliver exceptional customer service to maximize premium membership renewal percentages.
  • Achieve new business sales goals through upselling current accounts, referrals, and cross-selling premium ticket packages and luxury suites.
  • Meet or exceed established sales, renewal, and revenue targets.
  • Develop and implement innovative sales strategies to generate new business opportunities.
  • Collaborate with the sales team to foster a positive and productive work environment.
  • Attend sales and service team meetings and training sessions to enhance skills and knowledge.
  • Establish and maintain strong relationships with corporate partners and local businesses.
  • Provide education and support to account holders on key ticket functions and services.
  • Maintain accurate records in CRM and Tickets.com (TDC) Ticketing System.
  • Address account holder inquiries and requests in a timely and professional manner.