Part-time Front Desk Associate

2 days ago


Springfield, Virginia, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities:
  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality, ensuring a positive experience for all guests
  • Promptly and effectively deal with guest concerns or issues, resolving them in a timely and satisfactory manner
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs, including travel programs and special offers
  • Communicate effectively with various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures
Why Work with Concord Hospitality?

We offer a competitive wage and a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short- and long-term disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, and training and development opportunities.

Our culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best talent in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We do many fun things on property to stay engaged with our associates and show you we care about you.


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