Restaurant Operations Manager

2 weeks ago

Temple Terrace, Florida, United States Salem's Fresh Eats Full time
Job Overview

Salem's Fresh Eats is seeking a highly skilled Restaurant Area Manager to oversee the efficient operation and profitability of 3-6 restaurants within a designated geographical area or territory. As a key leadership role, this position involves ensuring adherence to company standards, driving business growth, and maintaining high-quality standards.

Key Responsibilities:
  • People:
    • Culture:
    • Recruitment:
    • Training:
  • Environment:
    • Promotes and provides a safe and empowering environment.
  • Multi-Unit Management:
    • Supervise and provide guidance to restaurant managers within the designated area.
    • Ensure that each restaurant meets and exceeds operational and financial goals.
    • Oversee the performance of multiple units, addressing any issues that arise.
  • Operational Excellence:
    • Monitor and enforce the implementation of company policies and procedures across all restaurants.
    • Conduct regular operational audits to assess compliance and identify areas for improvement.
    • Collaborate with restaurant managers to streamline processes and enhance efficiency.
  • Financial Management:
    • Provides operational expertise to managers to achieve business results.
    • Analyze financial reports and key performance indicators (KPIs) to identify trends and make data-driven decisions.
    • Conduct operational effectiveness and efficiency reviews to ensure functional or project systems are applied and functioning as designed.
  • Training and Development:
    • Coordinate training programs for restaurant managers and staff to ensure consistent quality and service standards.
    • Mentor and coach restaurant managers, providing guidance for career growth and development.
    • Foster a culture of continuous learning and improvement within the area.
  • Customer Service:
    • Maintain a strong focus on delivering excellent customer service across all restaurants.
    • Monitor guest feedback and satisfaction scores, taking corrective actions as needed.
    • Ensure that each restaurant creates a positive and welcoming dining experience.
  • Marketing and Growth:
    • Collaborate with the marketing team to develop and implement regional marketing and promotional strategies.
    • Identify expansion opportunities and provide input into site selection and market analysis.
    • Drive business growth and market share within the area.
  • Quality Assurance:
    • Ensure that food quality, presentation, and safety standards are consistently met.
    • Implement health and safety protocols and monitor compliance.
    • Address and resolve any food safety or sanitation issues promptly.
  • Compliance:
    • Ensure all restaurants within the area comply with local, state, and federal regulations, including food safety and labor laws.
    • Maintain accurate records and documentation related to restaurant operations.
Requirements:
  • High school diploma required.
  • Proven experience in multi-unit restaurant management, with a minimum of two years in a leadership role.
  • Strong leadership, communication, time management, team building, listening, and interpersonal skills.
  • Comprehensive knowledge of restaurant operations, financial management, and marketing strategies.
  • Ability to analyze data and make informed decisions.
  • Exceptional problem-solving and decision-making abilities.
  • Flexibility to travel within the designated area and work irregular hours as needed.
  • Food safety certification and any relevant industry certifications may be required.
  • Ability to influence others and facilitate processes.
  • Ability to embrace and pursue continuous learning.

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