Assistant Manager
2 days ago
Job Summary
The Assistant Center Manager (ACM) role is a performance-based, hands-on, customer-focused position that assists the Center Sales Manager (CSM) in handling daily operations, ensuring compliance with federal and state regulations, and adhering to company policies and procedures. This role requires attention to detail, excellent customer service skills, and a passion for sales.
Key Responsibilities
- Actively lead and assist employees in meeting performance metrics as defined by management.
- Understand, recommend, and sell financial products and services to customers.
- Build strong relationships with current and prospective customers, in person and over the phone.
- Manage customer concerns and actively participate in customer transactions.
- Deploy marketing efforts in the community to generate sales and customer growth.
Requirements
- High School Diploma or equivalent required; some college preferred.
- Sales and customer service experience required, or equivalent experience.
- Two years of experience in one or more of the following areas is preferred: sales, retail, banking, or collections.
Physical Requirements
- Standing for long periods of time.
- Sitting occasionally.
- Walking, including extended distances.
- Bending; squatting; kneeling; pushing/pulling; reaching; twisting.
- Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
Competencies
- Integrity/Compliance.
- Customer Advocacy.
- Dependability.
- Interpersonal Skills.
- Resilience.
- Results/Accountability.
- Customer Relationships.
- Inclusiveness.
- Sales and Customer Acquisition.
Travel
Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
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