IT Support Manager
4 weeks ago
Job Summary
We are seeking an experienced IT Support Manager to join our team at Insight Global. The successful candidate will be responsible for leading our IT support operations, managing service desk activities, and resolving complex technical issues.
Key Responsibilities
- Oversee daily IT support operations and manage service desk activities
- Resolve complex technical issues and ensure exceptional service levels
- Develop and oversee budgets related to IT support operations
- Analyze and monitor KPIs and service metrics to identify areas for improvement
Requirements
7-10 years of experience in IT Support, with a minimum of 3-5 years of experience in a leadership role. Proficiency in Windows and Linux operation systems. Understanding of TCP/IP and networking. Working knowledge of W3C web standards and guidelines. Bachelor's degree in Information Technology, Computer Science, or a related field.
Nice to Have
Advanced certifications (e.g. ITIL, CompTIA A+). Experience in the media or entertainment industry. In-depth understanding of ITIL framework and service management practices.
What We Offer
An hourly rate of $48/hr. The opportunity to work with a dynamic team and contribute to the success of our organization.
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