Managed Services IT Support Technician II

6 days ago


Englewood, Colorado, United States Microsel Of Colorado Llc Full time
Job Description

TrinWare is seeking a highly skilled Managed Services IT Support Technician II to join our team in Centennial, CO. As a key member of our Managed Services team, you will provide frontline technical support for a variety of clients in the Denver Metro Area and beyond.

Key Responsibilities
  • Provide technical expertise and services to TrinWare internal and external customers through project work and proactive recommendations.
  • Own the customer satisfaction and successful outcome of technical projects.
  • Provide great documentation of work performed in our PSA tools (e.g., ConnectWise).
Requirements
  • 2+ years' onsite server and rack configuration experience.
  • 2+ years' client-facing service desk experience in a managed services or multi-tenant support company using RMM and PSA tools.
  • Experience performing troubleshooting of basic troubleshooting of client servers, networks, workstations, and business applications.
  • Experience with ConnectWise Asio platform which includes Manage and RMM is a plus.
  • Experience with on-prem, cloud and hybrid environments.
  • Proficient with Microsoft Windows 10 and 11, and experience with Server 2018r2 & 2022.
  • Linux knowledge is a plus, especially Ubuntu and Red Hat.
  • Microsoft Office 365 suite – users management and tenant migration as well as setting security standards a huge plus.
  • Client VPN setup and troubleshooting.
  • Network printers experience.
  • Experience with Next Gen EDR.
  • PDF viewing and editing tools.
  • Professional written and verbal communication.
  • Ability to pass a drug and/or alcohol screen and background check.
  • Strong interpersonal skills and business acumen.
  • Strong time management skills and the ability to stay organized during high volume.
  • Willingness to learn continuously and escalate issues when appropriate.
  • Valid and clean Colorado driver's license with the ability and willingness to travel locally as needed.
  • IT certifications through Microsoft, CompTIA, or other vendors preferred.
Benefits
  • Company sponsored Medical, Dental, Vision.
  • Life, Short- and Long-term disability.
  • 401K with matching.
  • Paid holidays, vacation, and sick leave.
  • Employee discount, referral, and assistance programs.
Core Values

TrinWare's culture is a combination of high professional standards and a tight-knit team atmosphere. These Core Values are the driving force behind the who, what and why of our mission. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology's great service providers.

GOALS:

  • Growth
  • Optimism
  • Accountability
  • Leadership
  • Service Clients

How do you get that next big break? These are non-negotiable requests:

  1. Provide a cover letter highlighting your championship mentality—a letter that makes us want to hire you today.
  2. Great answers to the questions asked on this job posting.
  3. A resume that addresses the skills and traits we are seeking in our next great hire.
  4. Come to your interview dressed to impress.
  5. Have some well thought out questions (including that one big question that can seal the deal).


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