Resort Guest Services Representative
6 days ago
We are seeking a highly skilled and customer-focused Front Desk Host to join our team at Dollywood Resorts. As a Front Desk Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our resorts.
Key Responsibilities- Guest Services: Welcome guests in a friendly and professional manner, addressing their needs and resolving any issues that may arise during their stay.
- Front Desk Operations: Efficiently manage front desk duties, including check-in and check-out processes, guest registration, and billing inquiries.
- Customer Service: Utilize excellent communication and problem-solving skills to provide personalized service to guests, ensuring their needs are met and exceeded.
- Accounting and Administration: Perform accounting duties, including posting charges, account settlements, and shift closing, while maintaining accurate records and adhering to company policies.
- Team Collaboration: Work closely with other departments, including Conference Planning and Guest Services, to ensure seamless operations and exceptional guest experiences.
- Education: High school diploma or equivalent required.
- Experience: At least six (6) months of directly related front desk experience required.
- Skills: Basic computer knowledge and usage preferred, with excellent communication, problem-solving, and interpersonal skills.
- Personal Qualities: Display and live out Lead with Love qualities, including patience, kindness, humility, respect, selflessness, forgiveness, honesty, and commitment.
As a Front Desk Host at Dollywood Resorts, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our resorts. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Mountain City, Tennessee, United States Dollywood Full timeAbout the RoleWe are seeking a skilled Baker to join our team at Dollywood Resorts. As a key member of our culinary team, you will be responsible for producing high-quality baked goods for our guests and ensuring a clean and sanitary culinary environment.Key ResponsibilitiesProduce and decorate high-quality bakery items, including homemade breads, doughs,...
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