Customer Service Ambassador

3 weeks ago


Glendale, Arizona, United States Colibri Group Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Colibri Group. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

  • Customer Support: Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their issues.
  • Class Scheduling: Assist students with scheduling classes and testing appointments, ensuring seamless coordination and communication.
  • Data Entry: Accurately enter student information into our RealEd system, maintaining up-to-date records and ensuring data integrity.
  • Facility Maintenance: Maintain the cleanliness, organization, and proper stocking of classrooms, testing rooms, and the overall facility, ensuring a welcoming environment for students and staff.
  • Team Collaboration: Engage with colleagues and other Colibri staff during meetings and events, fostering a positive and inclusive team culture.

Requirements

  • Education: High school diploma or GED required; some college preferred.
  • Experience: Minimum 1-2 years of experience in customer-facing roles, with a proven track record of providing excellent customer service.
  • Skills: Proficiency in Microsoft Office, basic experience with CRM software, and excellent communication and problem-solving skills.

About Colibri Group

Colibri Group is a leading online professional education platform, dedicated to providing high-quality education and support to our students. We value diversity, inclusivity, and teamwork, and we are committed to creating a positive and supportive work environment for all our employees.


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