Customer Service Ambassador
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Colibri Group. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their issues.
- Class Scheduling: Assist students with scheduling classes and testing appointments, ensuring seamless coordination and communication.
- Data Entry: Accurately enter student information into our RealEd system, maintaining up-to-date records and ensuring data integrity.
- Facility Maintenance: Maintain the cleanliness, organization, and proper stocking of classrooms, testing rooms, and the overall facility, ensuring a welcoming environment for students and staff.
- Team Collaboration: Engage with colleagues and other Colibri staff during meetings and events, fostering a positive and inclusive team culture.
Requirements
- Education: High school diploma or GED required; some college preferred.
- Experience: Minimum 1-2 years of experience in customer-facing roles, with a proven track record of providing excellent customer service.
- Skills: Proficiency in Microsoft Office, basic experience with CRM software, and excellent communication and problem-solving skills.
About Colibri Group
Colibri Group is a leading online professional education platform, dedicated to providing high-quality education and support to our students. We value diversity, inclusivity, and teamwork, and we are committed to creating a positive and supportive work environment for all our employees.
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