Japanese Language Representative

3 days ago


Los Angeles, California, United States Pasona NA Full time
About the Role:

We are looking for a highly skilled Client Services Representative I to join our team in Los Angeles, California. As a Client Services Representative, you will play a critical role in providing exceptional customer service to clients and working closely with the product team to develop solutions that meet client needs and exceed expectations.

Responsibilities:
  • Address customer inquiries related to cash management products and banking services via email or phone.
  • Develop in-depth knowledge of bank cash management products to offer support and service to sales teams and corporate banking relationship managers.
  • Familiarize yourself with internal policies and procedures to effectively execute processes.
Requirements:
  • Must be fluent in Japanese.
  • A minimum of 2 years of experience in customer service, preferably in the banking/financial services industry.
  • Bachelor's Degree preferred.
  • Strong business Japanese and English language skills are essential.
  • Able to efficiently manage time and prioritize tasks while maintaining a customer-centric approach.
  • Ability to multitask and proactively follow up on open items.
  • Excellent verbal and written communication skills across various settings and styles.
  • Cultivate effective relationships with internal and external stakeholders.
  • Anticipate customer needs and adapt to new situations quickly.
  • Able to learn company policies and procedures independently and suggest solutions.
Work Details:
  • Location: Los Angeles, CA
  • Job Type: Permanent
  • Estimated Salary Range: $55,000-$65,000 (non-exempt) based on location and industry standards
  • Languages: English, Japanese
  • Benefits: Health Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance, Long-term Disability, Bonus, Paid Time Off, Paid Holidays


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