Member Service Representative I
4 days ago
Job Summary:
As a Member Service Representative I at First Harvest Credit Union, you will provide exceptional member service by handling a variety of general clerical and member service functions. This includes receiving and disbursing funds, communicating with members via phone, email, or in-person, and maintaining accurate member records.
Key Responsibilities:
- Perform basic transactions for members, such as deposits, withdrawals, transfers, and loan payments.
- Cross-sell credit union products and services to meet team goals.
- Refer members to higher-level staff or partner companies for complex financial services.
- Operate office equipment, such as photocopiers, scanners, and voicemail systems.
- Answer general questions about member accounts and credit union products.
- Participate in credit union self-development education programs and required compliance courses.
Requirements:
- High school diploma or equivalent.
- Prior experience handling cash.
- Proficient in Microsoft Office Suite and credit union software programs.
- Excellent communication, interpersonal, and customer service skills.
Physical Requirements:
The physical demands of this position require standing for up to eight hours per day, lifting items weighing up to 10 pounds, and performing repetitive hand movements on a keyboard.
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