Supportive Services Veteran Families Navigator

3 days ago

Savannah, Georgia, United States Changing Homelessness, Inc. Full time
Job Title: Supportive Services Veteran Families Navigator

Job Summary:

This position is responsible for ensuring eligible Veterans are connected to the SSVF program and other VA, mainstream, and community resources. The SSVF Navigator will assess Veteran families to determine the most appropriate homeless intervention and referrals. The SSVF Navigator will coordinate with the SSVF Eligibility Screening Specialist during the intake process and until assignment with an SSVF case manager. The SSVF Navigator will also ensure that Veterans who do not qualify for SSVF are provided alternative services and resources.

Key Responsibilities:

  • Engage and build rapport with Veteran families experiencing homelessness or at imminent risk of becoming homeless
  • Assess Veteran families for program eligibility
  • Generate appropriate referrals to SSVF program & other community resources
  • Coordinate emergency services for literally homeless clients
  • Prepare clients for intake and assist them through the intake process
  • Assist clients in obtaining eligibility documentation, which may require providing needed transportation to obtain the documentation
  • Ensure all eligible Veterans are assigned a case manager within 3 business days of identification
  • Maintain outreach and engagement records on all individuals engaged, referred, and screened in the Homeless Management System (HMIS) and other databases for reporting purposes
  • Enter data into the various databases and systems in a timely manner, i.e. meet the standard of HMIS data entry within 24 hours
  • Transport clients as appropriate for housing search, and access to other community resources such as food banks, clothing banks, employment search, etc.
  • In cooperation with the Systems team, work on identifying clients in the most need and assist in linking with resources including housing
  • Work a flexible schedule in order to meet the needs of the client, agency, and programs within the grant
  • Welcome visitors to the agency, answer and refer inquiries in person and by telephone
  • Maintain security by following procedures; monitor logbook; issue visitor badges
  • Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to:
  • Attending events
  • Obtaining training
  • Undertaking research
  • Traveling
  • Other duties as assigned

Requirements:

  • Associate degree from a related field or equivalent work experience
  • Must be eligible to work within the U.S. and provide supporting documentation
  • Must pass a Level II background check
  • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law
  • Must have a clean 3-year driving history
  • Must have a valid driver's license, a registered vehicle without known issues or faults to complete essential job functions, and the required vehicle insurance within 90 days of onboarding

Knowledge, Skills, and Abilities Required:

  • Strong interpersonal and written and verbal communication skills
  • Skill in organizing resources and establishing priorities
  • Working knowledge of community resources
  • Skilled at building trust and rapport with people from diverse backgrounds
  • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team
  • Knowledge of federal, state, and/or community funding sources and mechanisms
  • A strong public service orientation to work well with faculty, staff, and other stakeholders
  • Ability to foster a cooperative work environment
  • Flexibility
  • Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System
  • Ability to work with a diverse team in a fast-paced environment
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Ability to maintain the confidentiality of identifying client information

Physical Demands:

  • Periods of walking, standing, or sitting in an office or field environment for service provision
  • Limited physical effort is required; however, the employee must occasionally lift and/or move up to 15 pounds
  • Ability to operate a motor vehicle

Company Description:

Changing Homelessness, Inc. is at the forefront of the fight against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Guided by our core values of Respect, Quality, Trust, Partnering, and Transparency, every decision we make is driven by these principles.

Our organization was established in 1978 by a coalition of dedicated social service agencies and religious leaders. Originally incorporated in 2001 as the Emergency Services and Homeless Coalition of Jacksonville, a 501(c)(3) nonprofit, we serve as the leading agency in Duval, Nassau, and Clay counties dedicated to ending homelessness. Today, we proudly operate under the name Changing Homelessness.

Changing Homelessness, Inc. is committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and actively seek representation from those who have firsthand experience with poverty, homelessness, and the related issues of marginalization, discrimination, and inequity.

Join us in our mission to build a community where everyone can find a place to call home. Together, we can create lasting change.

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