Home Buying Experience Specialist

4 days ago

Alpharetta, United States Meritage Homes Full time

About Our Team

Our team is passionate about providing exceptional customer experiences and delivering high-quality homes to our customers. We are looking for talented individuals who share our passion for excellence and are committed to making a positive impact in the lives of our customers.

Your Key Responsibilities

  • Achieve sales and customer service goals, and other objectives as determined by your Sales Leader
  • Maintain existing and cultivate new Realtor relationships through various methods that create long-term partnerships and reoccurring business
  • Connect unrepresented homebuyers to Realtors and foster the partnership through the homebuying process
  • Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding area are pristine, so our guests enjoy a quality experience as they tour our communities and homes
  • Create, practice, refine, and continually improve your personal sales presentation to be as effective as possible to convert leads
  • Use insight and consultative selling techniques to teach customers about the home buying industry and offer unique perspectives to help influence a sale
  • Proactively utilize CRM system to effectively and efficiently manage the discovery and follow-up strategies of all potential customers
  • Engage visitors and offer to demonstrate our models, home sites, and/or showcase homes depending on the needs of the guest. Showings can also be scheduled through available technology to make it convenient for the customer
  • Provide all pertinent community, home site, floor plan, and pricing information
  • Ask for the Sale
  • Drive traffic, travel to, and sell from multiple Meritage communities that meet the buyer's needs
  • Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community
  • Actively solicit both new and referral business using Salesforce.com to ensure the most effective and efficient prospecting skills are employed to help drive your sales efforts
  • Ensure accurate and timely completion of all buyer paperwork and internal reporting information
  • Assist buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies as necessary
  • Communicate and assist lender with customer loans, keep current on the status of each loan, and the requirements to expedite the processing and closing of all sales
  • Product Knowledge: Concept of Community; Know size, number of homes, future plans and restrictions; Know the area around the community - Interstates, Shopping, Schools, Churches, etc.
  • Extensive Product Knowledge; Plans, features, pricing, options, warranties, and construction knowledge; How we differ from the competition; Maintain an updated Competition Analysis Notebook and know what the competition is offering each month as sales incentives, new product, lot releases, etc.; Maintain knowledge of local markets, Real Estate laws/rules, public opinion, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry.
  • Update the Buyer throughout the construction process. Be sure to act as point of contact for buyers throughout all phases of construction and closing; assist buyers with resolution of any questions or problems encountered during
  • Ensure customer satisfaction from initial visit to closing

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