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Bilingual Support Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Video Alarm Operator to join our team at AvantGuard Monitoring Centers. As a key member of our operations team, you will be responsible for processing video alarm signals quickly and accurately, providing exceptional customer service, and working collaboratively with our team to ensure the highest level of service delivery.
Key Responsibilities- Process Video Alarm Signals: Respond to video alarm signals in a timely and accurate manner, following established protocols and procedures.
- Provide Exceptional Customer Service: Communicate effectively with customers, providing clear and concise information, and resolving issues in a professional and courteous manner.
- Operate Technology: Utilize various software systems and tools to complete multiple tasks, including data entry, ticketing, and reporting.
- Customer Service Experience: 1+ year of customer service experience, preferably in a call center or customer-facing role.
- Attention to Detail: Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Language Skills: Must be able to type, write, and speak English fluently, with the ability to communicate effectively with customers and colleagues.
- Technology Skills: Proficient in using technology efficiently for an extended period, including software systems and tools.
- Bilingual: Bilingual (Spanish) is required, with the ability to communicate effectively with customers and colleagues in both English and Spanish.
- Phone Customer Service Experience: 1 year of phone customer service experience, preferably in a call center or customer-facing role.
- Security Experience: 1 year of security experience, preferably in a monitoring or alarm response role.
- Competitive Pay: Starting pay of $13-15 an hour, with opportunities for growth and advancement.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company match.
- Training and Development: Ongoing training and development opportunities, including hands-on training and continuing education programs.
- Work-Life Balance: Flexible scheduling and a supportive work environment that promotes work-life balance.
