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Housekeeping Operations Manager
2 months ago
Housekeeping Manager Job Description
**Key Responsibilities:**
* Lead daily housekeeping operations in accordance with corporate and resort guidelines
* Manage and motivate the housekeeping team
* Oversee daily operations and ensure quality and service standards are met
**Communication and Collaboration:**
* Communicate with guests and supervisors to address questions and provide clear direction
* Organize, conduct, and attend meetings to exchange relevant information
**Guest Satisfaction:**
* Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction
**Staff Development:**
* Train and provide career development for housekeeping staff
**Supervision and Motivation:**
* Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring
**Project Management:**
* Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures
* Complete assigned projects and maintain written progress records
**Performance Evaluation:**
* Conduct performance evaluations and provide feedback to employees
**Company Values:**
* Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates
* Conduct training on safety, security, department procedures, and service guidelines
**Additional Responsibilities:**
* Perform other duties as assigned, including assisting with room cleaning when short-staffed
**Core Company Values:**
* Integrity
* Passion
* Work Ethic
**About Westgate Resorts:**
* Westgate Resorts is a leading hospitality company that values its employees and strives to provide exceptional guest experiences
**Join Our Team:**
* If you are a motivated and experienced professional looking for a challenging role in housekeeping management, we encourage you to apply for this position