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Housekeeping Operations Manager

2 months ago


Gatlinburg Tennessee, United States Westgate Resorts Full time

Housekeeping Manager Job Description

**Key Responsibilities:**

* Lead daily housekeeping operations in accordance with corporate and resort guidelines
* Manage and motivate the housekeeping team
* Oversee daily operations and ensure quality and service standards are met

**Communication and Collaboration:**

* Communicate with guests and supervisors to address questions and provide clear direction
* Organize, conduct, and attend meetings to exchange relevant information

**Guest Satisfaction:**

* Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction

**Staff Development:**

* Train and provide career development for housekeeping staff

**Supervision and Motivation:**

* Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring

**Project Management:**

* Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures
* Complete assigned projects and maintain written progress records

**Performance Evaluation:**

* Conduct performance evaluations and provide feedback to employees

**Company Values:**

* Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates
* Conduct training on safety, security, department procedures, and service guidelines

**Additional Responsibilities:**

* Perform other duties as assigned, including assisting with room cleaning when short-staffed

**Core Company Values:**

* Integrity
* Passion
* Work Ethic

**About Westgate Resorts:**

* Westgate Resorts is a leading hospitality company that values its employees and strives to provide exceptional guest experiences

**Join Our Team:**

* If you are a motivated and experienced professional looking for a challenging role in housekeeping management, we encourage you to apply for this position