Service Advisor

2 weeks ago


Beverly Hills, California, United States Kelly Ford Full time
Job Opportunity

Kelly Ford is seeking a skilled and customer-focused individual to serve as a Service Advisor.

This role is responsible for providing exceptional customer service and ensuring seamless communication between our service department and customers.

Key Responsibilities:
  • Greet and assist customers in a professional and courteous manner
  • Schedule and coordinate service appointments based on customer needs and technician availability
  • Communicate with customers regarding their vehicle's status and recommended services
  • Provide accurate estimates for service repairs and obtain customer approval
  • Monitor work orders and ensure timely completion of services
  • Effectively resolve customer concerns and complaints
  • Maintain detailed records of customer interactions and service orders
  • Collaborate with technicians to ensure quality and timely service
  • Adhere to dealership policies and procedures
  • Stay up-to-date on product information, promotions, and policies
  • Strive to meet and exceed customer satisfaction goals
Requirements:
  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in the auto industry
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work well in a fast-paced and team-oriented environment
  • Professional appearance and demeanor
  • Knowledge of automotive technology and terminology
  • Proficient computer skills
  • Valid driver's license and a clean driving record
EEOC Statement:

Kelly Ford is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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