Service Advisor

4 weeks ago


Woodland Hills, California, United States Lexus of Woodland Hills Full time
Job Title: Service Advisor

At Lexus of Woodland Hills, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their satisfaction with our repair and maintenance services.

Key Responsibilities:
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Assist customers with service needs, scheduling appointments, and managing expectations.
  • Ensure accurate and timely diagnosis of vehicle problems, recommending repairs and maintenance as needed.
  • Manage and maintain accurate records of customer interactions, repairs, and maintenance.
  • Collaborate with technicians and other team members to ensure seamless service delivery.
  • Stay up-to-date with product knowledge, features, and accessories to provide expert advice to customers.
  • Meet or exceed productivity and sales targets, while maintaining a high level of customer satisfaction.
Requirements:
  • 2-3 years of experience as a Service Advisor in an automotive dealership.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work in a fast-paced environment, managing multiple customers and priorities.
  • Basic computer and internet skills, with experience in ADP/CDK computer programs a plus.
  • Product knowledge and a willingness to learn and stay up-to-date with industry developments.
  • Ability to work well in a team environment, with a positive attitude and professional appearance.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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