Customer Experience Ambassador

22 hours ago

Los Angeles, California, United States TBWA\Chiat\Day Full time
About the Role

Jenni Kayne is a California lifestyle brand that inspires women to live well every day. From wardrobe essentials to all the things that make a house a home, we create effortless staples without sacrificing style or comfort. Our mission is to inspire women to live well every day. It's an ethos that comes to life collectively and individually. As we continue to grow our team, we want candidates to know that we are serious and sincere in our commitment to hiring BIPOC team members. While we continue to expand our extensive compensation package, we are proud to say that we currently offer competitive salaries and bonus structures, paid time off, 401K matching for all full-time employees, comprehensive medical, dental, and vision insurance, generous employee discounts, and much more.

Key Responsibilities
  • Communicate effectively with customers to determine their needs and provide personalized solutions.
  • Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with a customer-first mindset.
  • Maximize sales by clienteling, assist in virtual styling, and providing friendly and empathetic customer service in every interaction.
  • Encourage customers to sign up for Jenni Kayne Rewards and engage with us across our social media platforms.
  • Secure company assets through loss prevention in compliance with company policies and guidelines.
Requirements
  • Minimum of 3 years of experience in a customer service call center or retail, preferably with a women's upper contemporary, multi-label, or luxury designer setting.
  • Can-do attitude and commitment to providing excellent customer service.
  • Willingness and availability to work during peak business periods – weekends, holidays, etc.
  • Demonstrate strong written and verbal communication skills.
  • Knowledge and experience with CRM Platforms, Inventory Management systems, Microsoft Suite, etc.
  • Comfortable sitting for multiple hours and working in a remote team environment.
  • Quiet area to be able to work with a strong, reliable internet connection.
Preferred Skills
  • Keen attention to detail.
  • Results-driven; strategic, conceptual, and innovative thinker.
  • Excellent verbal and written communication skills.
  • Ability to multitask and exceptional organizational skills, owning a calendar and managing deadlines.

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