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E-Commerce Operations Specialist
2 months ago
We are seeking a highly skilled E-Commerce Operations Specialist to join our team at Apria. As a key member of our operations team, you will be responsible for managing E-Commerce division operations functions, including reporting for Supplier Performance Management, Budgeting and E-Commerce accounting activities.
Key Responsibilities- Reconcile the order process in the Ecommerce Software, ensuring transactions correspond and reconcile in the accounting system, POs, and invoices.
- Manage supplier relationships to ensure invoices are received and paid, while being accurate and on time.
- Reconcile order detail and freight reports between the E-commerce Software and the Accounting software to avoid any missing information or possible discrepancies.
- Collaborate with the Website Merchandising team and Procurement Department to resolve possible existing discrepancies in costs.
- Assist the Director of eCommerce Operations with reporting for inventory management, planning and demanding and the receiving process in Apria's in-house distribution warehouses.
- Assist the Director of eCommerce Operations with reporting for Supplier Performance Management, including managing customer back orders, fulfillment rates, timely RMAs to deliver improved customer experience.
- Process and satisfy all customer support-related activities, including reconciling credit memos in ecommerce software and accounting system, internal coordination with the Ecommerce customer experience team, and processing refunds in E-commerce Software system in a timely manner.
- Evaluate order transactions, declines, chargebacks and refund rates looking for trends and anomalies within gateway processor interface and reporting.
- Associate degree or equivalent practical experience.
- 5 to 7 years of accounting experience.
- Excellent oral and written communication skills.
- Excellent time management skills.
- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.
- Proactive self-starter with ability to work independently as well in a team environment.
- Strong organizational skills.
- Goal-oriented.
- Proficient in Microsoft Office Suite.
- Proficient with Excel (pivot tables, VLOOKUP's, can easily and quickly manipulate data).
- Basic experience with Microsoft Access (can import/export data and create queries).
Apria is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day.
