Patient Services Lead

7 days ago


Woodway, Texas, United States Compass Group Careers Full time
Job Summary

We are seeking a highly skilled Patient Services Lead to join our team at Compass Group Careers. As a Patient Services Lead, you will play a critical role in ensuring the delivery of exceptional patient care and services.

Key Responsibilities
  • Oversee the coordination of patient meal service and special requests, ensuring that patients receive high-quality care and attention to their nutritional needs.
  • Supervise a team of Patient Dining Associates, providing guidance and support to ensure that they are adequately trained and equipped to provide excellent service.
  • Collaborate with caregivers and the culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
  • Interact with nursing staff to evaluate patient meal selection, tray completion, tray delivery, and tray retrieval processes, ensuring that patients receive timely and accurate service.
  • Respond to patients' needs at all times, communicating problems or concerns to appropriate personnel in a timely manner, following department procedures.
  • Assist dietitians in monitoring patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage.
  • Adhere to facility confidentiality and patient rights policies, as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
  • Comply with regulatory agency standards, including federal, state, and JCAHO.
  • Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention-based food safety system for meal assembly and distribution.
  • Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
  • Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
  • Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template.
  • Perform other duties as assigned.
Requirements
  • Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
  • Aptitude for effectively operating hospital's admission, discharge, and transfer (ADT) system, and other computer-based systems, which manage patient care records.
  • The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
Benefits
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
About Compass Group

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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