Technical Support Specialist

3 weeks ago


Cranberry Twp, United States Omnicell Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at Omnicell. As a Technical Support Specialist, you will be responsible for providing technical support to customers, internal technical support staff, and field support staff. Your primary focus will be on diagnosing, troubleshooting, and repairing Omnicell products.

Key Responsibilities:

  • Provide technical support to customers, internal technical support staff, and field support staff
  • Diagnose, troubleshoot, and repair Omnicell products
  • Collaborate with other Technical Support Engineers and Technical Support Advisors to resolve complex technical issues
  • Develop detailed knowledge about specific product lines and features
  • Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience

Requirements:

  • Advanced understanding of computer operating systems, hardware, network, and application support
  • Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations
  • Experience communicating with cross-functional partners (both technical and non-technical audiences)
  • Strong problem-solving skills
  • Experience working autonomously and prioritizing work with minimal input
  • Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

About Omnicell:

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability.



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