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Customer Service Representative
2 months ago
**Job Summary:**
We are seeking a highly skilled and customer-focused individual to join our team at Loan Express as a Customer Service Representative. As a key member of our branch office, you will be responsible for providing exceptional service to our customers, handling loan applications, and assisting with loan underwriting and closing processes.
**Key Responsibilities:**
- Provide top-notch customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process loan applications, gathering necessary documentation and information to facilitate the loan process.
- Assist with loan underwriting and closing processes, ensuring that all necessary steps are taken to complete the loan.
- Develop and maintain relationships with existing customers, promoting new loan opportunities and encouraging referrals.
- Communicate with customers to resolve any issues or concerns, providing clear and concise information to ensure a positive experience.
**Requirements:**
- 1 year of customer service experience, preferably in a financial or banking environment.
- High school diploma or equivalent required.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.