Lead Guest Experience Ambassador
2 days ago
About Original X Productions
As a leading innovator in location-based entertainment, Original X Productions brings unique experiences to life. Our commitment to excellence has earned us a reputation as a global leader in the industry.
Job Summary:
We are seeking an experienced professional to lead our Guest Experience Team. This role involves managing the front-line team and ensuring seamless interactions between team members and guests. The ideal candidate will possess excellent communication skills and be able to multitask effectively.
Key Responsibilities:
- Supervise and coordinate daily operations, including ticket sales, line control, and photo operations
- Foster a positive and inclusive team culture
- Assess the effectiveness of the team and provide constructive feedback
- Maintain accurate records of employee timekeeping and ensure compliance with company policies
- Develop and implement strategies to improve guest satisfaction
- Work collaboratively with other departments to achieve shared goals
Requirements:
- At least 6 months of supervisory experience
- Excellent communication and interpersonal skills
- Ability to work a variable schedule, including evenings, weekends, and holidays
Estimated Salary Range: $21.00 per hour
Benefits:
- Flexible scheduling
- Paid sick leave
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