Lead Guest Experience Ambassador

2 days ago


New York, New York, United States Original X Productions Full time

About Original X Productions

As a leading innovator in location-based entertainment, Original X Productions brings unique experiences to life. Our commitment to excellence has earned us a reputation as a global leader in the industry.

Job Summary:

We are seeking an experienced professional to lead our Guest Experience Team. This role involves managing the front-line team and ensuring seamless interactions between team members and guests. The ideal candidate will possess excellent communication skills and be able to multitask effectively.

Key Responsibilities:

  • Supervise and coordinate daily operations, including ticket sales, line control, and photo operations
  • Foster a positive and inclusive team culture
  • Assess the effectiveness of the team and provide constructive feedback
  • Maintain accurate records of employee timekeeping and ensure compliance with company policies
  • Develop and implement strategies to improve guest satisfaction
  • Work collaboratively with other departments to achieve shared goals

Requirements:

  • At least 6 months of supervisory experience
  • Excellent communication and interpersonal skills
  • Ability to work a variable schedule, including evenings, weekends, and holidays

Estimated Salary Range: $21.00 per hour

Benefits:

  • Flexible scheduling
  • Paid sick leave


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