Senior Travel Counselor
4 weeks ago
Travel Experience Expert
We are seeking an experienced and talented Senior Travel Counselor for our San Antonio, Texas onsite location. As a Senior Travel Counselor, your mission will be to deliver exceptional travel experiences for our clients and for CWTSatoTravel. Our company, Customer_Military & Government, is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.
Key Responsibilities
- Delight the traveler/travel arranger and all CWTSatoTravel clients by arranging domestic and international travel, including air, hotel, rail, and ground transportation.
- Be a trusted advisor by offering informed and insightful recommendations to provide the very best traveler experience.
- Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.
Requirements
- High school diploma or equivalent.
- Minimum 1-3 years travel counselor experience.
- Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation.
- Knowledge of ticketing procedures.
- Proficiency in a minimum of one native GDS.
- Sabre experience preferred.
- Government travel reservation experience a plus.
- Ability to meet and maintain required performance standards.
- Excellent customer service and communication skills required.
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