Senior Travel Counselor

4 weeks ago


San Antonio, Texas, United States Customer_Military & Government Full time

Travel Experience Expert

We are seeking an experienced and talented Senior Travel Counselor for our San Antonio, Texas onsite location. As a Senior Travel Counselor, your mission will be to deliver exceptional travel experiences for our clients and for CWTSatoTravel. Our company, Customer_Military & Government, is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.

Key Responsibilities

  • Delight the traveler/travel arranger and all CWTSatoTravel clients by arranging domestic and international travel, including air, hotel, rail, and ground transportation.
  • Be a trusted advisor by offering informed and insightful recommendations to provide the very best traveler experience.
  • Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.

Requirements

  • High school diploma or equivalent.
  • Minimum 1-3 years travel counselor experience.
  • Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation.
  • Knowledge of ticketing procedures.
  • Proficiency in a minimum of one native GDS.
  • Sabre experience preferred.
  • Government travel reservation experience a plus.
  • Ability to meet and maintain required performance standards.
  • Excellent customer service and communication skills required.

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