Sales and Customer Service Associate

3 weeks ago


Elk Grove Village, Illinois, United States Ferrazzuolo Foods & Deli Provisions Inc. Full time

About the Job: We are seeking a Sales and Customer Service Associate to join our team in Elk Grove Village, IL.

Job Description: As a Sales and Customer Service Associate, you will be responsible for promoting Boar's Head Brand products and providing exceptional customer service to our customers.

Main Responsibilities:

  • Provide behind the counter training for deli associates, focusing on excellent customer service, product knowledge, product pairing, slicing techniques, etc.
  • Develop and cultivate working relationships at store level, including the store and deli managers, as well as deli associates.
  • Responsible for managing individual store's inventory to ensure optimal sales output and mitigate shrink.
  • Responsible for monitoring and managing individual store performance to ensure program compliance is met at store and retail level.
  • Build awareness of the Boar's Head Brand premium product portfolio by engaging consumers through product sampling.
  • Cultivate a selling culture within the deli, mentoring deli associates to remain passionate about providing exceptional customer service.
  • Actively promote Boar's Head Brand products by educating consumers on flavor, nutrition information, quality, and complementary products.
  • Responsible for managing comparative sales at individual store level to ensure growth of the Brand.
  • Update merchandising and marketing materials as necessary.
  • Maintain retail product presentations, ensuring displays are fully stocked, clean, and visually pleasing, and that each item is properly priced.
  • Assist Local Purveyor with development and set up of new accounts.

Requirements:

  • Knowledge of Boar's Head products, inclusive of flavor, nutritional information, and complimentary products (training provided).
  • Willingness to engage customers and actively promote the Boar's Head Brand.
  • Willingness to operate a slicer (training provided).
  • Willingness to maintain consistent close interaction with consumers.
  • Ability to transport and set-up a folding table, utensils, platters, etc.
  • Must exhibit good food safety and sanitation practices at all times.
  • Be energetic and possess a serving attitude.
  • Must have own transportation and be willing to travel to different geographic locations.

Why Join Our Team: Ferrazzuolo Foods & Deli Provisions Inc. offers a competitive salary range of $18.00 - $21.00 per hour, plus benefits such as employee discounts, health insurance, 401k, and paid time off. If you're a motivated individual looking for a challenging role in sales and customer service, we encourage you to apply.


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