Patient Services Customer Support Specialist

2 weeks ago


Great Falls, Montana, United States Benefis Health System Full time
About Benefis Health System:
Benefis is recognized as one of Montana's leading health systems, dedicated to delivering exceptional care that nurtures the body, mind, and spirit. We prioritize the well-being of our employees by providing competitive compensation, comprehensive benefits, and opportunities for professional growth.

Role Overview:
The Patient Services Customer Support Specialist is responsible for ensuring that all patient interactions, whether in-person or via phone, are handled with professionalism and efficiency. This role is crucial in addressing inquiries and resolving issues for our patients and their families.

Key Responsibilities:
  • Manage patient visits and phone communications with courtesy and promptness.
  • Provide comprehensive customer service to patients and their families, ensuring all questions are thoroughly addressed.
  • Exhibit the ability to work under pressure, meet deadlines, and maintain accuracy in a dynamic environment.
  • Effectively engage with a diverse range of individuals, managing stressful situations and resolving conflicts as they arise.
  • Perform all assigned duties and adhere to the policies and procedures set forth by the organization.

Qualifications:
  • High School diploma or equivalent.
  • Completion of an online Medical Terminology course within the first six months of employment.


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