Genetic Counseling Assistant

6 days ago

Cincinnati, Ohio, United States TriHealth Full time
Job Overview

This is a professional position that requires direct patient communication. The genetic counseling assistant reports to a Precision Medicine supervisor with guidance from clinical genetic counselors. This position is responsible for pre-genetic counseling workflow in conjunction with the genetics navigator and genetic counselors, including but not limited to:

Key Responsibilities
  • Prepare genetic counseling charts with all needed documents and pertinent pathology/medical reports.
  • Format and print pedigrees.
  • Facilitate data entry of health history questionnaires.
  • Calculate appropriate risk models.
  • Assist with preauthorization for visit and/or testing.
  • Assist with communication to appropriate labs to verify insurance coverage.

The genetic counseling assistant is also responsible for post-genetic counseling workflow, including but not limited to:

Additional Responsibilities
  • Coordinate paperwork and authorization for family/physician communication.
  • Schedule patients for relevant follow-up.
  • Enter post-visit documentation.
  • Prepare patient test requisitions for genetic testing and research testing with basic genetics and testing requirements.
  • Assist in necessary preparation of documentation for test processing.
  • Assure the safe packaging of blood and saliva.
  • Work closely with various laboratories/insurance during the pre-authorization process.
  • Execute requests for medical necessity letters.
  • Prepare genetic test results for scanning into EMR and entering test results into clinical/research database.

The genetic counseling assistant assists with patient scheduling in the following capacities:

Patient Scheduling
  • Call patients to schedule appointments from the genetic counseling workqueue.
  • Review referrals for complicated cases and send to genetic navigator for triage.
  • Make reminder phone calls to patients the week prior to their visit.

Requirements and Qualifications

Currently enrolled in an approved program for a specific field of study in Science. Equivalent experience accepted in lieu of degree. Microsoft Office proficiency required.

Working Conditions

Climbing - Rarely; Concentrating - Consistently; Continuous Learning - Consistently; Hearing: Conversation - Consistently; Interpersonal Communication - Consistently; Kneeling - Rarely; Lifting

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

  • Serve: ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying 'hello'; Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist; Refrain from using cell phones for personal reasons in public spaces or patient care areas.
  • Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met; Offer patients and guests priority when waiting (lines, elevators); Work on improving quality, safety, and service.
  • Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences; Respect everyone's opinion and contribution, regardless of title/role; Speak positively about my team members and other departments in front of patients and guests.
  • Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating; Pick up trash, ensuring the physical environment is clean and safe; Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
  • Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions; Show courtesy and compassion with customers, team members and the community.

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