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Manager, Employee Solutions Expert

1 month ago

Lehi, Utah, United States Vivint Full time
Job Title: Manager, Employee Solutions

Welcome to Vivint, a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We're driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Job Summary:

The Manager, Employee Solutions is responsible for enhancing the employee experience by overseeing the development and performance of the Employee Solutions Team. This team is part of the Talent Operations Center, responsible for providing excellent customer service, ensuring that employees and managers are supported through the entire employee lifecycle.

Key Responsibilities:
  • Lead, coach, and develop the Employee Solutions Team of Specialists.
  • Ensure established service level expectations are met, providing excellent customer service.
  • Develop, document, and provide training to the team on day-to-day responsibilities, ensuring teams are cross-trained on various systems, processes, and support functions.
  • Manage high-volume requests by overseeing processes and ensuring all transactions are completed within service level agreements and with excellent customer service.
Requirements:
  • High School Diploma or GED equivalent, required.
  • 3 or more years of experience leading and directing teams, required.
  • 5 or more years of progressive experience working in Human Resources and/or Customer Service Management or related field, required.
Preferred Qualifications:
  • Bachelor's Degree in Business, Human Resources, Business Administration, or related field, preferred.
  • Experience with SuccessFactors, SAP, and ADP, or similar HRIS system, preferred.

Vivint is an equal opportunity employer and does not consider any protected traits when hiring. We are a drug-free environment and do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.