Business Leader

2 days ago

Topeka, Kansas, United States Westlake Hardware, Inc. Full time

About Westlake Hardware, Inc.

At Westlake Hardware, Inc., we are dedicated to providing exceptional customer experiences in our stores. As a leading hardware retailer in the United States, we operate over 150 neighborhood stores across the country, employing great people who strive for personal and professional growth.

We Value:

  • Service: Amaze our customers, associates, and communities by delivering on our helpful promise.
  • PASSION: Show our love for the work we do, our customers, and our associates.
  • RESPECT: A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company.
  • INTEGRITY: An authentic commitment to moral and ethical behavior.
  • TEAMWORK: Together, we can achieve extraordinary things.
  • EXCELLENCE: A disciplined approach to achieving outstanding results through continuous improvement.

Job Summary

The Business Leader - Store Operations is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management.

Main Responsibilities:

  • Customer Service
    • Provide positive representation of Westlake Hardware, Inc.
    • Proactively assist customers in solving problems.
    • Greet customers entering and throughout the store, thank them when finished, and when they are leaving the store.
    • Provide a friendly, outgoing demeanor; work well with customers as well as associates.
    • Ensure all calls and pages are answered promptly, courteously, and effectively.
    • Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
    • Possess excellent product knowledge and knowledge of store layout and location of products.
  • Store Operations
    • Ensure a positive, professional, and safe work environment for all associates.
    • Supervise the general operations of the entire store.
    • Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
    • Ensure compliance with all practices, policies, and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
    • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e., building, fixtures, and equipment).
    • Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
    • Responsible for maintenance of back stock levels.
    • Oversee and assist with the daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
    • Provide assistance in the overall general maintenance of the store.
    • Ensure forklift operations and receiving are completed in a safe and efficient way.
    • Ensure weekly price changes are being completed.
    • Ensure monthly cycle counts and negative on-hand reports are being completed.
    • Ensure signage is current in the entire store.
    • Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
    • Ensure special orders and rain-checks are being completed properly.
    • Ensure ad signage and products are ready for customers.
    • Perform all other duties as assigned.
  • Store Support Operations
    • Responsible for the P&L and other corresponding reports.
    • Assist District Manager with the budget process for sales and expenses.
    • Manage payroll and other controllable expenses.
    • Responsible for the implementation of Store Support programs.
    • Attend trade shows and seminars with company guidance.
    • Responsible for successful Loss Prevention, Safety, and Internal Audits.
    • Assist with special projects within the district as set forth by the District Manager.
  • Hiring and Training of Associates
    • Conduct weekly management staff meetings.
    • Ensure effective training and development of all associates.
    • Recruit prospective associates for possible management positions throughout Westlake Hardware, Inc.
    • Manage and support the hiring, scheduling, reviewing, rewarding, and coaching of all store associates, including management.
    • Actively recruit and promote the advancement of Westlake associates.

Requirements

To be considered for this role, you should have:

  • A High School or GED equivalent.
  • Previous retail management experience. Hardware experience preferred.
  • Ability to stand, walk, lift up to 25lbs, and climb.

Compensation

This position offers a competitive salary range of $55,000 per year, reflecting the value we place on your skills and experience.

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