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Field Service Technician III

4 weeks ago

Bellevue, Washington, United States Rivian Full time

About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. Our mission is to empower adventurous spirits by providing innovative, emissions-free vehicles that inspire exploration and connection with the outdoors.

Job Summary

The Field Service Technician III will play a critical role in delivering exceptional customer experiences at our service locations. This position requires a highly skilled and customer-focused individual who can provide top-notch technical support and service.

Key Responsibilities

  • Provide technical support and service to customers at our service locations
  • Collaborate with internal teams to ensure seamless service operations
  • Assist with pre-production vehicle builds and travel to locations as needed
  • Perform repairs, installations, and inspections on vehicles with efficiency and quality
  • Conduct road tests to ensure quality of repairs
  • Manage parts operations, including ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain accurate expense reporting and high-quality work

Requirements

  • HS Diploma or GED preferred
  • 5 or more years' experience in a traditional automotive repair shop preferred
  • Proficient in using hand tools and power tools
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Knowledge of basic diagnosis and workflows
  • Able to read electrical schematics
  • Able to perform tire repair and vehicle alignment
  • Ability to drive a non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed

Benefits

Rivian offers a comprehensive benefits package, including medical/Rx, dental, and vision insurance, as well as opportunities for professional growth and development.