Student Account Representative
1 week ago
Job Summary:
The Student Account Representative is responsible for ensuring timely collection of outstanding balances and assisting in the management of student billing accounts. This role requires excellent communication, organizational skills, and attention to detail to manage student accounts.
Key Responsibilities:
- Monitor delinquent accounts, contact students to resolve past-due payments, and coordinate with external collection agencies if needed.
- Provide customer service by assisting with the collection of tuition payments, managing payment plans, and ensuring accurate account reconciliation.
- Answer incoming calls and make outbound calls to discuss the status of student account balances and payment plans.
- Maintain the department's email account, responding to messages within the same business day.
- Identify accounts with credit balances, verify their accuracy, and initiate the refund process for students and parents.
- Void and reissue refunds as necessary to correct account discrepancies.
- Act as a liaison between students, staff, and faculty for inquiries regarding student financial accounts.
- Process payments received by mail or in person (e.g., money orders, checks) and ensure deposits are applied accurately to the appropriate student accounts.
- Review and create payment plans, investigating any anomalies and ensuring agreements are met.
Requirements:
- Associate's Degree in Business Administration, Accounting, or a related field.
- Minimum of 2-3 years of experience in collections, student accounts or similar work is preferred.
Benefits:
- Health, dental, and vision plan
- Paid Time off
- Paid major federal holidays
- Tuition Reimbursement and Professional Development
- 401(k) Plan with employer match
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