Sales BDC Representative

2 weeks ago


Richardson Texas, United States Sonic Automotive Full time
Sales BDC Agent Job Description

We are seeking a highly motivated Sales BDC Agent to be a key member of our sales team. As a Sales BDC Agent, you will be responsible for managing incoming customer inquiries, searching for potential sales leads, and coordinating appointments for our showroom.

This role is critical in generating sales appointments with customers who contact us via the internet to purchase new and/or pre-owned vehicles. You will deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner.

Responsibilities:

* Answer incoming phone calls and online inquiries
* Log customer details and comments in our system
* Schedule appointments and follow up with "no show" customers
* Maintain thorough knowledge of our products
* Greet and assist walk-in customers with courtesy and respect
* Adhere to all company policies and procedures
* Maintain contact with customers to ensure satisfaction
* Ensure potential customers are aware of promotions
* Assist with various tasks at the dealership

Requirements:

* Professional and personable individual with a passion for great customer service
* Strong marketing and sales skills
* Ability to work in a fast-paced environment
* Excellent communication and interpersonal skills

If you are a motivated and customer-focused individual who is passionate about sales and marketing, we encourage you to apply for this exciting opportunity.

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